To avoid encountering the "The hardware information does not match with your dongle" error in the future, follow these best practices:
Now, on the problematic PC, open the license file (the .lic file inside C:\ProgramData\Autodata... ) with Notepad. Somewhere in the encrypted text, you may see a plaintext or hex string.
If you want, I can draft a concise email to Autodata support including the diagnostic info to speed up a replacement or reactivation.
However, like all sophisticated software protected by hardware keys (dongles), Autodata is prone to a very specific, frustrating error:
With these details, I can provide more specific instructions for your exact system configuration. Share public link
The error "The hardware information does not match with your dongle" is never a sign that your dongle is broken. In 90% of cases, it is a driver mismatch or a corrupted license file. By following the structured approach above—starting with USB port changes, then driver reinstallation, then license file regeneration—you can resolve the issue in under 20 minutes.
Right-click the Autodata shortcut → Run as administrator . Sometimes User Account Control (UAC) blocks the license file read.
Run Command Prompt as Admin and manually register your core .dll components.
This message indicates a mismatch between data the Autodata application expects from the dongle (or its associated license) and the information actually returned by the dongle or system. Autodata ties a license to specific hardware identifiers (dongle ID, motherboard/BIOS IDs, or other machine fingerprints). If those identifiers change or become unreadable, the software refuses to authenticate.
If you see a yellow warning triangle, right-click the device and select .
Double-click the generated file to merge it into your Windows Registry.
Autodata employs a rigorous hardware-locking security system. When the application initializes, a background verification process matches three primary pillars:
Before diving into technical configurations, perform a hard reset of the hardware: Close Autodata completely. Unplug the USB dongle. Restart your computer.
