You must physically look at the customer's ID, verify the photo matches the person in front of you, calculate the age, and enter the birthdate into the register keypad.
If the customer becomes hostile, de-escalate the situation and immediately call a Shift Lead or Store Manager to the register. 6. Real-World Consequences of Non-Compliance
Familiarity does not excuse compliance. Even if a customer is a regular, you must check a valid ID for every single alcohol transaction unless your state has a specific “known customer” exemption (rare). Dollar General’s internal policy requires 100% ID checks regardless of perceived age or familiarity. dollar general alcohol sales training answers
Tactile irregularities, such as bumps, splits, or peeling laminate. Mismatched photos or physical descriptions. Missing state holograms or UV security features. Valid Forms of Identification
: Ring up only the items belonging to the person presenting the valid ID. You must physically look at the customer's ID,
: New hires must complete the training within 3 days of their hire date.
B) Refuse the sale. You must not sell alcoholic beverages to anyone you know or believe is purchasing on behalf of an underage person, even if the purchaser is of legal age. Tactile irregularities, such as bumps, splits, or peeling
Immediate termination, personal fines, misdemeanor criminal record.
To prevent illegal sales (underage or intoxicated) and to ensure the employee knows how to legally handle the transaction to avoid personal and company liability. 3. Handling Tricky Situations
: You must be logged into STOREnet under your own personal cashier ID to receive credit.