Sometimes the standard Hikvision SADP tool fails to communicate properly, making this helper a necessary alternative.
Connect your computer to the same network as the camera/NVR. hikvision password reset helper 1101 link download
The security device cannot reach the local gateway to validate the reset request. Sometimes the standard Hikvision SADP tool fails to
Because Error 1101 is caused by a time mismatch, check your computer's system time. Ensure your PC is set to the correct local time zone and synchronized with an internet time server (like ://windows.com ). Step 3: Export the XML Request File via SADP Open the on your PC. Select the locked Hikvision device from the list. Because Error 1101 is caused by a time
: Email this XML file to your authorized Hikvision distributor or regional Hikvision support desk. Do not reboot or power cycle the camera after exporting.
Look for the "Forgot Password" link on the bottom right pane.