The message means your application tried to load TecDoc data (articles, vehicles, suppliers, etc.) but failed during initialization. Common causes:
If these steps don't resolve the issue, the problem might lie in a corrupted path or a blocked firewall port.
Did this error start occurring right after a or a TecDoc version update ?
Check that the username and password in your config file match your SQL server credentials.
Ensure external or secondary hard drives haven't changed letters. loading data failed check the configuration file tecdoc
(represented by a gear or person icon in the toolbar) to ensure the country and basic profile data are correctly specified. HCLSoftware Technical Context for Developers If you are developing an integration with the TecDoc ONE IDP platform , the error might stem from: Unreachable API Endpoints
If the above steps fail, a clean reinstallation might be necessary. To do this properly:
If your catalog references a database hosted on a local server, ensure the server uses a static IP address. If the server utilizes a dynamic IP and reboots, your TecDoc configuration path will break immediately.
A: No, this error is specific to the offline/DVD version of the catalog. The online version or API-based integrations have different connection and configuration methods, which may involve server errors, API keys, or different data validation rules. The message means your application tried to load
: Open the User Settings (represented by a symbol in the toolbar) and confirm the country and language match your license.
Are you using a or a network-shared server installation ?
If all else fails, you can rebuild the config file. This requires your original license details.
Here is the detailed process to remove it and prevent its return: Check that the username and password in your
Locate files named tecdoc.ini , config.json , or settings.xml .
Ensure no strange characters were accidently added to TECDOC32.INI .
: A corrupted browser or application cache can lead to loading failures. Try clearing your cache or resetting settings to default. Re-register Service : If you are using the TecCom Portal, ensure your