If you are trying to connect to a new router or the printer keeps dropping the connection, you need to reset the network settings. This restores the network settings to the factory defaults (setup mode).

A physical power cycle clears stuck print jobs, temporary cache data, and unresponsive communication links between your router and the printer. the printer using the Power button.

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Now the printer has booted up, clean and ready. On the home screen, the Wi-Fi icon will be crossed out or missing. Tap it. The printer will enter .

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A soft reset clears the temporary memory (RAM) of the printer without erasing any of your saved network configurations, customized print preferences, or stored profiles. the printer using the physical Power button. Unplug the power cable completely from the wall outlet.

Scroll down to find the Restore Default Settings option, and select it with the OK button.

When your printer refuses to talk to your router, you don’t need a service technician. You need to —specifically, its internal network settings.