| Error Message | Likely Cause | Solution | | :--- | :--- | :--- | | "Failed to connect to database" | SQL Server not running or wrong instance name | Use localhost\SQLEXPRESS as server name. Enable TCP/IP. | | "License daemon not responding" | FlexNet service blocked by firewall | Create inbound rule for port 27000-27009 (TCP) in Windows Firewall. | | "Map control registration failed" | Missing DirectX or outdated graphics driver | Run DXSETUP.exe from the installer's \DirectX folder. | | "Cannot load TEMS Analysis Engine" | Conflicting version of VC++ runtime | Uninstall all VC++ redistributables, then reinstall from the installer’s \VC_redist folder. |
Navigate to the Infovista website to find information regarding the software.
After completing the process, verify everything is functional:
To install the software, users typically follow these standard procedures as outlined in official release documentation: Download Source : Official installers and documentation, such as TEMS Discovery Release Notes , are distributed through the Infovista Customer Support Portal or authorized partners. : Run the installation by double-clicking the download tems discovery install
Double-click the TEMS Discovery desktop icon. The first initialization might take a minute as it builds local project directories.
| Component | Recommended Configuration | Notes | | :--- | :--- | :--- | | | 2.0+ GHz, 4 cores, 8 logical threads (e.g., an Intel Core i7 or AMD Ryzen 7) | More cores and threads directly translate to faster log file importing and data processing. | | RAM (Memory) | 16 GB | This is the baseline. Each additional concurrent import thread you plan to use adds about 4 GB of RAM. For heavy multitasking, 32 GB is a safer bet. | | Storage (HDD/SSD) | 250 GB (minimum) with at least 150 IOPS (Input/Output Operations Per Second) | An NVMe SSD is highly recommended over a traditional HDD. The software is constantly reading and writing data; a fast drive dramatically improves performance. | | Additional Ports | USB, Bluetooth, or Serial ports | Required for connecting external hardware like GPS receivers, scanners, and test phones during active drive testing. |
What are you currently seeing on your screen? | Error Message | Likely Cause | Solution
: Go to the official Infovista Customer Support Portal. Log In : Enter your corporate or enterprise credentials.
Browse to the .lic file provided by your administrator, or enter the activation key sent by InfoVista support. Click to complete the verification process. Network/Floating License If your company utilizes a shared server pool:
TEMS Discovery is a specialized software solution designed for network testing, post-processing, and analytics. It allows operators to: | | "Map control registration failed" | Missing
: The main post-processing engine for multi-vendor logfile analysis. TEMS Discovery Device
: On the first launch, TEMS Discovery will prompt you to set up a workspace directory. Choose a fast SSD location to serve as your local repository for imported log files.